Serving the UK, Europe & Worldwide

Feedback & Complaints

Your Voice Matters

Share Your Feedback or Raise a Concern

Whether it's a concern about a teacher, a problem with your classes, a suggestion, or simply something you'd like us to know — we want to hear it. You can tell us openly, or completely anonymously.

Confidential

Your message goes to our management team only. Teachers do not see what you write.

Taken Seriously

Every message is read and looked into fairly, with care for everyone involved.

No Effect on Your Classes

Raising a concern will never affect your child's place, class times or how they are treated.

If a child or anyone else is in immediate danger, please contact the emergency services first (999 in the UK, or your local emergency number), then let us know.

Tell Us What Happened

Take your time. Share as much or as little as you're comfortable with.

You're sending this anonymously. Please include enough detail in your message for us to look into it properly.

Your details are used only to look into your message, in line with our Privacy Policy.

Sorry, your message could not be sent. Please try again, or send it to us by email instead.

Thank you for telling us

We've received your message and it will be read by our management team. You've done the right thing by speaking up.

Please keep this reference number. If you'd like to follow up, quote it when you contact us.

What Happens Next

1

We receive it privately

Your message goes straight to our management team, not to your teacher.

2

We look into it fairly

We review what happened and, where needed, speak with everyone involved with care.

3

We get back to you

We aim to reply within 2 working days, and to put things right wherever we can.